Refund and Returns Policy

Refund & Return Policy — Chromin.shop

Last Updated: August 14, 2026

We want you to be happy with your order. This page explains how returns and refunds work, and what’s required to qualify for one.

1. Eligibility for Returns

Returns are accepted only for a valid reason, submitted within [X] days of the delivery date. Valid reasons for a return or refund include:

  • The item arrived defective, damaged, or faulty
  • The item received is significantly not as described on the product page
  • You received the wrong item (incorrect product, size, or color from what was ordered)
  • The order never arrived, confirmed via tracking and a reasonable investigation period (see our Shipping & Delivery policy)

We do not accept returns for reasons such as change of mind, ordering the wrong size after checkout without contacting us first, or general dissatisfaction unrelated to a defect or accuracy issue, unless otherwise agreed to at our discretion.

2. How to Request a Return or Refund

To request a return or refund:

  1. Email support@chromin.shop within 30 days of delivery.
  2. Include your order number, a clear description of the issue, and photo or video evidence of the item (required for claims of damage, defects, or inaccurate items).
  3. Wait for a confirmation email from us before shipping any item back. Items returned without prior approval may not be eligible for a refund.

We may ask clarifying questions or request additional evidence to properly assess your claim before approving a return.

3. Return Conditions

If a return is approved, the item must be:

  • Unused, unworn, and in its original condition
  • In its original packaging, including any tags, dust bags, or accessories included with the item
  • Shipped back within 7 days of return approval

Items that show signs of use, damage caused after delivery, or missing original packaging/components may be denied a refund or may qualify for a partial refund only, at our discretion.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method within 10 business days of inspection.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (wrong item sent, item arrived defective, or significantly not as described).
  • Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Exchanges

If you’d prefer an exchange (e.g., different size or color) instead of a refund, note this in your return request email. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

6. Non-Returnable Situations

We reserve the right to deny a return or refund request if:

  • No valid reason is provided, or the reason falls outside the categories listed in Section 1
  • The request is submitted after the return window has closed
  • The item shows signs of wear, use, or damage not present at delivery
  • The claim cannot be reasonably substantiated with evidence when requested

7. Delayed or Missing Order Refunds

If your order qualifies for a refund due to non-delivery, this will first be handled in accordance with our Shipping & Delivery policy, which includes a tracking investigation period before a refund or reshipment is issued.

8. Questions

For any questions about a return, refund, or exchange, reach out to us at support@chromin.shop with your order number and we’ll be glad to help.

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